Privacy Policy

Effective Date: 18 Septemper 2025

1. Introduction

Includio LLC ("Includio", "we", "us") is committed to protecting the privacy of our users. This Privacy Policy explains what personal and technical data we collect, how we use it, with whom we may share it, and the rights you have regarding your data.

2. Controller

Data controller: Includio LLC, a limited liability company registered in Egypt, headquartered in Asyut. Contact: info@includio.online

3. Data We Collect

• Registration data: name, email address, phone number, password.
• Educational and usage data: time spent on the platform, course progress, quiz and exam scores.
• Technical data: IP address, device type, browser, and other session information.
• Aggregated anonymous statistics: counts of enrollments and completion rates (no personal identifiers).

4. Sensitive Data

We do not collect sensitive personal data (such as health or official disability status) at this time.

5. How We Collect Data

We collect data directly from you when you register and interact with our platform. We also collect technical and usage data automatically while you use the Platform (for example, session logs and progress events).

6. Use of Data

We use your data for the following purposes:

• To provide and operate our services, including issuing certificates.
• To improve and personalize the learning experience (recommendations, tracking progress).
• To communicate with you about your account, course updates, and operational notices.
• For marketing and promotional communications (you may opt out at any time).
• To prepare aggregated impact reports; these reports contain only anonymized, non-personal statistics.

7. Third-Party Services

We may engage trusted third-party service providers to support our operations (e.g., analytics, marketing, hosting, and payment gateways). We do not sell your personal data. When using third-party payment gateways, we do not collect or store your payment card details — payment processing is handled directly by the payment provider.

8. Sharing & Disclosure

We may share:

• Aggregated anonymous statistics in impact reports (no personal identifiers);
• Necessary personal data with partner organisations or associations that referred you or sponsor your participation, solely to support learning, reporting, or job placement (subject to your consent where required);
• Data with service providers who process data on our behalf under contract and with appropriate safeguards.

11. Your Rights

• You may request access to the personal data we hold about you.
• You may request correction of inaccurate information.
• You may request deletion of your personal data ("right to be forgotten"), subject to legal limitations.
• You may object to processing for direct marketing purposes and opt out of promotional communications.

To exercise these rights, contact us at info@includio.online. We aim to respond to requests within a reasonable timeframe.

17. Contact

If you have questions or wish to exercise your rights, contact: info@includio.online.